Renters are becoming more satisfied with their landlords, driven by investors doing a better job of making repairs in a timely matter.
Median satisfaction now sits at 75.5%, up 2.5% on the same time last year, Housemark’s Monthly Pulse data for September shows.
Transactional repairs satisfaction remained above 90% in both August and September, reaching a median of 92.3% in September.
Jonathan Cox, chief data officer at Housemark, said: “Performance is strengthening in key areas as landlords continue to invest in service improvements.
“At the same time, the data shows how important it is for organisations to maintain discipline in the way they record and report repairs activity.
“As the regulatory spotlight intensifies, transparency and accuracy will be essential for building trust and understanding what residents are really experiencing.”
Just 0.57% of homes are vacant and available to let.